{"id":883,"date":"2020-11-20T03:13:55","date_gmt":"2020-11-20T03:13:55","guid":{"rendered":"https:\/\/www.keesingtechnologies.com\/?page_id=883"},"modified":"2025-05-06T13:52:21","modified_gmt":"2025-05-06T13:52:21","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.keesingtechnologies.com\/knowledge-and-education-centre\/helpdesk\/","title":{"rendered":"Expert Service Desk"},"content":{"rendered":"

[vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”104px”][vc_row_inner content_placement=”middle” el_class=”row-inline-button”][vc_column_inner width=”1\/2″][vc_single_image image=”2810″ img_size=”large” el_class=”frame-image-blue frame-image-topright frame-image-bottomleft”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”list-bullet-greencheck”]<\/p>\n

Our Team of ID Document Experts<\/h2>\n

Keesing proudly employs a best-in-class document expert team. They <\/span>ensure the quality and accuracy of our database, train customers on how to best fight fraud and provide continuous document evaluation support to our customers.<\/p>\n

[\/vc_column_text][vc_empty_space height=”30px”][vc_btn title=”Meet our experts” style=”custom” custom_background=”” custom_text=”” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fcontact-document-expert-team%2F|title:17.%20Contact%20document%20Expert%20Team” el_class=”btn-flat-orange btn-icon-arrow-chevronwhite”][vc_btn title=”Learn about our ID Academy” style=”custom” custom_background=”” custom_text=”” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fabout-keesing%2Fid-academy%2F|title:ID%20Academy” el_class=”btn-black btn-icon-arrow-chevronorange”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”104px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1611286531389{background-color: #f4f4f4 !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_empty_space height=”82px”][vc_column_text css=””]<\/p>\n

Professional ID Document Experts<\/h2>\n

Our document experts are certified professionals with experience in royal military police, immigration, border control and commercial settings. They examine all document specimens and train customers in ID verification.<\/p>\n

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Keesing document acquisition and inspection process<\/h4>\n

[\/vc_column_text][vc_empty_space height=”55px”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” el_class=”row-listing-howitwork row-listing-howitwork-4″ css=”.vc_custom_1611149288281{background-color: #f4f4f4 !important;}”][vc_column][vc_row_inner el_class=”listing listing-block lists-4 listing-icon-content”][vc_column_inner width=”1\/4″][vc_single_image image=”2341″ img_size=”medium” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Document acquisition<\/strong><\/p>\n

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Document examination<\/strong><\/p>\n

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Document database<\/strong><\/p>\n

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Returning\/storing the document<\/strong><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”38px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1607420605073{background-color: #f4f4f4 !important;}”][vc_column][vc_btn title=”How we obtain document specimens” style=”custom” custom_background=”” custom_text=”” align=”center” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fdocumentchecker%2Fdocument-acquisition%2F|title:Document%20Acquisition” el_class=”btn-black btn-icon-arrow-chevronorange”][vc_empty_space height=”82px” el_class=”row-swap-imagecontent row-expert-knowhow-keesing”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_empty_space height=”82px”][vc_column_text css=””]<\/p>\n

Expert Service Desk<\/h2>\n

Our Expert Service Desk team is trained by our certified experts. They assist customers by answering document-specific questions, inspecting questionable IDs, and helping companies decide whether to accept or decline presented documents.[\/vc_column_text][vc_empty_space height=”38px”][vc_btn title=”Contact us” style=”custom” custom_background=”” custom_text=”” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fcontact-document-expert-team%2F|title:17.%20Contact%20document%20Expert%20Team” el_class=”btn-flat-orange btn-icon-arrow-chevronwhite”][vc_empty_space height=”38px”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”82px”][vc_column_text css=””]<\/p>\n

Keesing Expert Service Desk hours<\/strong><\/h4>\n

We are available on weekdays (Monday through Friday)\u00a0 between 08:00 and 18:00 hours (CEST) at:<\/p>\n

E-mail:<\/strong> documenthelpdesk@keesingtechnologies.com<\/a>
\nTelephone:<\/strong> +31 20 7157 850<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column]

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Catch up with Keesing<\/h2>\n

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Blogs<\/h4>\n

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Beyond frictionless KYC: how banks can counter deepfake biometrics<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t
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Keesing Technologies Awarded as Most Trusted Identity Verification Solutions Provider 2026<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t
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Watch Webinar: Identity Verification for Financial Institutions<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t<\/div>\n\n\t[vc_empty_space][vc_btn title=”View all blogs” style=”custom” custom_background=”” custom_text=”” link=”url:%2Fblog%2F” el_class=”btn-icon-arrow-chevronorange”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Press releases<\/h4>\n

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foster+freeman, DESKO and Keesing Technologies Form Global Identity Trust Alliance (GITA)<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t
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Keesing Technologies Appoints Alex Bisschop As Chief Commercial Officer (CCO)<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t
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Keesing AuthentiScan is certified compliant with UK Government’s DIATF (Digital Identity and Attributes Trust Framework)<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t<\/div>\n\n\t[vc_empty_space][vc_btn title=”View all press releases” style=”custom” custom_background=”” custom_text=”” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fabout-keesing%2Fpress%2F|title:Press” el_class=”btn-icon-arrow-chevronorange”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Newsletters<\/h4>\n

[\/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner][vc_single_image image=”3698″ img_size=”large”][vc_column_text]Join us in our journey to shape a less fraudulent world through the very best identity verification solutions out there.<\/p>\n

Subscribe to our bi-monthly newsletter and stay up-to-date.[\/vc_column_text][vc_empty_space][vc_btn title=”Subscribe to newsletter” style=”custom” custom_background=”” custom_text=”” link=”url:https%3A%2F%2Fwww.keesingtechnologies.com%2Fabout-keesing%2Fnewsletter%2F|title:Newsletter” el_class=”btn-icon-arrow-chevronorange”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”155px”][\/vc_column][\/vc_row]<\/p>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

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End-to-end identity verification
\n<\/span><\/h5>\n

Extensive ID document verification combined with biometric identity proofing[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”51″][vc_column_text]<\/p>\n

Global ID coverage<\/strong><\/h5>\n

Based on the world\u2019s most comprehensive ID reference database[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”51″][vc_column_text css=””]<\/p>\n

Expert Service Desk<\/strong><\/h5>\n

Support from experienced & certified document experts[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”51″][vc_column_text]<\/p>\n

Trust<\/strong><\/h5>\n

Technology that builds on unparalleled know-how and expertise[\/vc_column_text][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”51″][vc_column_text]<\/p>\n

ISO-certified<\/strong><\/h5>\n

Keesing is registered as an ISO 9001 and 27001-certified company[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”104px”][vc_row_inner content_placement=”middle” el_class=”row-inline-button”][vc_column_inner width=”1\/2″][vc_single_image image=”2810″ img_size=”large” el_class=”frame-image-blue frame-image-topright frame-image-bottomleft”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”list-bullet-greencheck”] Our Team of ID Document Experts Keesing proudly employs a best-in-class document expert team. They ensure the<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":295,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-883","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAround-the-clock Identity Verification Support - Keesing Expert Helpdesk<\/title>\n<meta name=\"description\" content=\"Keesing employs a best-in-class Expert Helpdesk that safeguards quality, trains customers to fight fraud and provides document evaluations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.keesingtechnologies.com\/knowledge-and-education-centre\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Around-the-clock Identity Verification Support - Keesing Expert Helpdesk\" \/>\n<meta property=\"og:description\" content=\"Keesing employs a best-in-class Expert Helpdesk that safeguards quality, trains customers to fight fraud and provides document evaluations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.keesingtechnologies.com\/knowledge-and-education-centre\/helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Keesing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/keesingtechnologies\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-06T13:52:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@keesingid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/helpdesk\\\/\",\"url\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/helpdesk\\\/\",\"name\":\"Around-the-clock Identity Verification Support - Keesing Expert Helpdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/#website\"},\"datePublished\":\"2020-11-20T03:13:55+00:00\",\"dateModified\":\"2025-05-06T13:52:21+00:00\",\"description\":\"Keesing employs a best-in-class Expert Helpdesk that safeguards quality, trains customers to fight fraud and provides document evaluations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/helpdesk\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/helpdesk\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/helpdesk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Keesing\",\"item\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge & Education Centre\",\"item\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/knowledge-and-education-centre\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Expert Service Desk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/#website\",\"url\":\"https:\\\/\\\/www.keesingtechnologies.com\\\/\",\"name\":\"Keesing\",\"description\":\"Verify with trust. 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